Book Image

Learning ServiceNow. - Second Edition

5 (1)
Book Image

Learning ServiceNow. - Second Edition

5 (1)

Overview of this book

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Table of Contents (19 chapters)
Learning ServiceNow Second Edition
Contributors
Preface
Index

Reverse if false


The Reverse if false tick-box (which is only available on the Advanced view of the UI Policy and Catalog UI Policy forms), allows us to specify whether the UI Policy Actions (or Catalog UI Policy Actions) associated with our Catalog UI Policy, have their actions reversed whenever the condition associated with their parent policy does not evaluate to true.

For example, imagine we have a condition [Assigned to][is empty] on a UI policy. When met, a UI policy action is triggered, which sets the Assignment group field to Mandatory. This way, if we don't have an assigned user, at least we can be sure we have an assigned group.

In this scenario, if we have Reverse if false enabled, then as soon as the assignment group field contains a value (thus making it so the condition would return false), then not only is the UI policy action which made Assignment group read-only no longer applicable, but instead, an action with the opposite effect is fired, actively setting the Assignment...