Book Image

Learning ServiceNow. - Second Edition

5 (1)
Book Image

Learning ServiceNow. - Second Edition

5 (1)

Overview of this book

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Table of Contents (19 chapters)
Learning ServiceNow Second Edition
Contributors
Preface
Index

Summary


In this chapter, we begin to wrap things up by re-visiting some of the various ways that things can go wrong with our scripts and other changes, and then looking at some of the ways we can go about mitigating those issues. We learned how to write code so that it logs helpful, informative messages at the appropriate level, and how to go about resolving any bugs or potential issues that this exposes. In the next and final chapter, we're going to learn even more about how to build robust, error-free code, from other ServiceNow seasoned professionals!