Book Image

Learning ServiceNow. - Second Edition

5 (1)
Book Image

Learning ServiceNow. - Second Edition

5 (1)

Overview of this book

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Table of Contents (19 chapters)
Learning ServiceNow Second Edition
Contributors
Preface
Index

Lists and tables


Lists in ServiceNow can be equated strongly to tables in databases. For the most part, this would be an accurate comparison. Viewing a list, is viewing a representation of a subset of records within a table on ServiceNow's database servers. The columns of that list correspond to fields within the table, and often fields which would show on the form (if configured to do so).

Each table in ServiceNow has a label (a friendly name), and a name. The label is defined in the table dictionary (something we'll discuss later in this chapter), and can contain spaces and other characters that are not allowed in the table's name. The name is often more difficult to remember, but more specific. For example, the label Task may refer to the base task table, problem tasks, catalog tasks, or a multitude of system or custom tables which contain some sort of task. However, the name sc_task is more specific, as a table's name is unique (but its label is not).

Creating a custom table

Let's start...