Book Image

Learning ServiceNow. - Second Edition

5 (1)
Book Image

Learning ServiceNow. - Second Edition

5 (1)

Overview of this book

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Table of Contents (19 chapters)
Learning ServiceNow Second Edition
Contributors
Preface
Index

Chapter 9. The Server-Side Glide API

In 2003, CEO Fred Luddy started a company called GlideSoft, which specialized in IT service management applications. Three years later, the company changed its name to ServiceNow, but the Glide name stuck for the API, which is why we have APIs like GlideSystem (gs) and GlideRecord. Since then, ServiceNow has renamed its namesake platform from the ServiceNow platform to the Now platform, though the company name remains ServiceNow.

The Glide API is available on both the server and the client (though only a subset of the API is available on the client), and it consists of several classes which we'll learn about in this chapter; including:

  • Server-side Glide classes:

    • GlideRecord

    • GlideAggregate

    • GlideElement

    • GlideDate and GlideDateTime

    • GlideSession

    • GlideSystem

  • Client-side Glide classes:

    • GlideRecord

    • GlideAjax

    • GlideForm

    • GlideList2

    • GlideMenu

    • GlideUser

Each class in the Glide API may consist of methods (executable functions within the class), and properties (variables stored within...