In this chapter, we learned about lists—both version 2 and version 3, available in the latest versions of ServiceNow. We learned how to create custom tables, and how to manipulate forms by adding and removing fields as needed. We learned how to build qualifications for the records available in our Virtual War Room table, and how to sort and group by results returned in list view. And we learned how to add related lists to forms, and how to dot-walk through reference fields.
Lists and forms are fundamental to ServiceNow, so don't be afraid to come back and reference this chapter as you read on.